04//Extraction Policy
Returns & Refunds
Not happy with your drone? No problem. Return it within 30 days for a full refund, as long as it’s unused and in the original packaging.
30-Day Return Policy
Return your RCD-01 within 30 days of delivery for a full refund, no questions asked. The item must be unused and in original condition.
Eligible for Return
- OKUnused items in original, unopened packaging with all accessories and documentation
- OKChange of mind: you decided you don’t want it (as long as it’s unused)
- OKDefective on arrival: the item arrived damaged or not working (later defects fall under warranty)
- OKWrong item shipped: we sent you the wrong product by mistake
Not Eligible for Return
- NOUsed or tested items: the drone has been powered on, driven, or charged
- NOMissing accessories: remote controller, USB cable, quick-start notes, or warranty information not included
- NODamaged by customer: dropped, scratched, or damaged after delivery
- NOBeyond 30 days: returns must start within 30 days of delivery
- NOOpened or used accessories: included accessories have been removed from packaging, damaged, or used separately
Note: If your item develops a defect after 30 days but within 1 year, it’s covered under our warranty policy, not the return policy.
How to Return Your Order
Contact Us
Email contact@recondrone.com with your order number and reason for return. Include “Return Request” in the subject line.
Receive Authorization
We’ll reply within 24-48 hours with a Return Authorization (RA) number and shipping instructions. Hold off on posting anything until you have them.
Pack Securely
Pack everything back in the original box with all the accessories. Slip in a note with your order number and RA number, and pad the box well so it survives the trip back.
Ship the Return
Post the package to the address in your RA email. Use a tracked service and keep the receipt. Return postage is on you unless the item was defective or we sent the wrong one.
Receive Refund
Once your return arrives, we inspect it and send the refund to your original payment method, usually within 2-3 business days. Your bank or card issuer then takes 5-10 business days to show it.
Refund Information
Refund Amount: You get the full purchase price back. Original shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Return Shipping Costs: Return shipping is the customer’s responsibility unless the item is defective or incorrect. Use an insured, tracked service, because we are not responsible for items lost or damaged on the way back to us.
Processing Time: Refunds are processed within 2-3 business days of receiving your return. Bank processing adds 5-10 business days.
Partial Refunds: If an item is returned used, damaged, or missing accessories, we may issue a partial refund or refuse the return. We will contact you before processing a partial refund.
Exchanges
We don’t offer direct exchanges. If you want a replacement, return the original for a refund and place a new order.